TERMS AND CONDITIONS
This page contains the terms and conditions (hereinafter referred to as “Terms and Conditions”) under which the products listed on the website www.shopnathanbaume.be (hereinafter “Products”) are supplied. Please read these Terms and Conditions carefully before ordering any Products through the aforementioned website. You should understand that by ordering Products on these website, you agree to be bound by these Terms and Conditions. You should print a copy of these Terms and Conditions or save this file on your computer for future reference.
Nathan-Baume is a webshop (www.shopnathanbaume.be ) that offers accessories and textiles for sale by the private company NATHAN-BAUME MAROQUINIER SPRL, a company organized under Belgian law, with registered office at 1050 Bussels(Belgium), Avenue Louise 100 registered in the Crossroads Bank for Enterprises (BCE/KBO) under number 0860.098.109 (hereinafter referred to as “Nathan-Baume”). Any internet user that places an order through Nathan-Baume’s webshop is referred to in these Term and Conditions as the “Customer”. These Terms and Conditions are applicable to all offers made by Nathan-Baume, all orders made by the Customer and all agreements with regard to the purchase of Products between Nathan-Baume and the Customer. During the ordering process the Customer has to explicitly accept the Terms and Conditions by clicking on the button next to the sentence that reads ‘I confirm that I have read the Terms and Conditions and accept them unconditionally in their entity’ The Customer has been given the opportunity to print these Terms and Conditions and to save them on his computer. Unless explicitly agreed in writing between Nathan-Baume and the Customer, the applicability of any other terms and conditions is excluded.
2. ORDERING PROCESS
The Customer’s order remains valid as an offer until Nathan-Baume has issued an order confirmation. An agreement will come into effect and Nathan-Baume shall be legally bound to supply the ordered Product(s) to the Customer as from the moment of Nathan-Baume has accepted the order by sending an order confirmation by email stating that Nathan-Baume has accepted the Customer’s order and containing a reference number and the details of the ordered Product(s). Nathan-Baume may refuse to accept the Customer’s order in case of unavailability of supplies. In that case, the Customer will be notified of the unavailability and Nathan-Baume will return any payment that the Customer has made. Nathan-Baume further retains the right to refuse an order placed by the Customer who has previously failed to pay for an order (in full or in part), and additionally in the event that a previously placed order was or is the subject of a dispute between Nathan-Baume and the Customer.
The Product(s) will be delivered at the place of delivery as indicated by the Customer during the ordering process. Nathan-Baume only ships Products to addresses located in an European Union member state. Nathan-Baume aims to deliver within 1-29 working days of acceptance of the Customer’s order. The Customer will be informed in the case Nathan-Baume expects to be unable to meet the estimated delivery date. No liabilities for losses for direct or indirect damages arising out of delays in delivery will be accepted. If the delivery is delayed through the Customer’s unreasonable refusal to accept delivery or if the Customer didn’t collected the Product(s) from the carrier within a reasonable period of time, Nathan-Baume shall be entitled to terminate the purchase agreement with the Customer and to no longer make available the Product(s) for delivery or collection. In that case, Nathan-Baume will refund the amount of the purchase price already paid by the Customer under the applicable purchase agreement, reduced with a fixed compensation equal to 20 % of the total purchase price of the ordered Product(s) for the administration charges made by Nathan-Baume for attempting to deliver and returning the Product(s).
4. RIGHT OF WITHDRAWAL
The Customer has to right to withdraw from his purchase within fourteen (14) days without giving any reason. The withdrawal period will expire after fourteen (14) days from the day on which the Customer acquires, or a third party other than the carrier and indicated by the Customer, acquires, physical possession of the ordered Products. To exercise the right of withdrawal, the Customer must inform Nathan-Baume by email at firstname.lastname@example.org. To meet the withdrawal deadline, it is sufficient for the Customer to send its communication concerning his exercise of the right of withdrawal before the withdrawal period has expired. If the Customer withdraws from the distance contract, Nathan-Baume shall reimburse to the Customer all payments received from the Customer, including the costs of delivery (with the exception of the supplementary costs resulting from the Customer’s choice of a type of delivery other than the least expensive type of standard delivery offered by Nathan-Baume), without undue delay and in any event not later than fourteen (14) days from the day on which Nathan-Baume is informed about the Customer’s decision to withdraw from the distance contract. Nathan-Baume will carry out such reimbursement using the same method of payment as the Customer used for the initial transaction, unless the Customer has expressly agreed otherwise; in any event, the Customer will not incur any fees as a result of such reimbursement. Nathan-Baume may withhold reimbursement until it has received the Product(s) back or the Customer has supplied evidence of having sent back the Product(s), whichever is the earliest. The Customer shall send back the Products without undue delay and in any event not later than fourteen (14) days from the day on which the Customer communicated his withdrawal from the distance contract to Nathan-Baume. The deadline is met if the Customer sends back the Product(s) before the period of fourteen (14) days has expired. The Customer will have to bear the direct cost of returning the Products. The Customer is only liable for any diminished value of the Product(s) resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the Product(s), in full respect of the original packaging.
5. TRANSFER OF RISK AND TITLE
From the moment the Product(s) is/are delivered to the Customer, all risks of damage to or loss of the Product(s) pass to the Customer. Title shall pass to the Customer upon full payment by the Customer of the price (including (shipping) costs) and following the payment of any other outstanding amounts (e.g. interest, compensation for damage) by the Customer to Nathan-Baume.
6. PRICE AND PAYMENT
All Product prices are indicated in EURO, including VAT. The shipping costs are not included in the price and are payable by the Customer in addition to the purchase price. The prices that apply to the order(s) placed by the Customer are those which were valid and specified on the website on the day on which the order was placed and as specified by Nathan-Baume by order confirmation e-mail. If any discounts are granted to the Customer, these will apply exclusively to that specific (part of) order for which they were granted and under no circumstances (even if the discounts are granted repeatedly) they will create a right for the Customer to similar discounts on later orders. Orders can be paid by bank by credit card (supported payment cards are VISA, Master Card, American Express, Maestro). The Customer guarantees to be legally entitled to make online payments through one of the abovementioned payment methods and that the bank account has a sufficient balance to cover the payment due to Nathan-Baume. The invoices shall be provided in electronic form only.
7. VISIBLE DEFECTS – RIGHTS OF EXCHANGE – RETURNING PRODUCTS
The Customer undertakes to inspect the Product(s) for obvious defects or damage(s) and to check the conformity of the quantity upon the moment of delivery. All complaints relating to visible defect and/or non-conforming deliveries shall immediately be communicated by the Customer in writing at the latest within two (2) days following the delivery of the Product(s) by email at email@example.com, accompanied by a clear picture of the damaged packaging/visible defects. Claims about non-conformity or visible defects not made within the aforementioned period will not be entertained. If the Customer is not satisfied with his purchase, Nathan-Baume will offer the Customer the possibility of exchanging the Product(s) within two (2) calendar days upon the receipt of the Product(s) by the Customer. Products offered at a discount cannot be exchanged. The Product(s) must be returned to Nathan-Baume in its/their original condition: undamaged, unused, clean, unworn, and unwashed and with its/their original label(s) as well as all the protections provided on all metal accessories, shoulderstraps, etc. Nathan-Baume reserves the right to refuse an exchange of (a) returned Product(s) which is/are not in a re-saleable condition. If the Customer exercises his right of withdrawal and Nathan-Baume notices a reduction in value to which the Product(s) can be re-sold resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the Product(s), Nathan-Baume shall have the right to reduce the refunded purchase price by the amount equal to 100 % of the purchase price(s) of the Product(s).
The Products on the webshop are described and portrayed as accurately as possible. Nathan-Baume declines all responsibility for any possible errors that may occur when posting the photographs and accompanying texts presenting or describing the Products on the website. The Customer acknowledges his awareness of the fact that the colours on the photographs may deviate slightly from those of the original Product(s). Nathan-Baume shall not be liable for any losses, costs, damages, expenses arising out of late delivery in the event of stock being exhausted. In no event Nathan-Baume shall be liable to the Customer for any indirect damage and Nathan-Baume's total liability under any purchase agreement shall in no circumstances exceed the higher of the amount paid to Nathan-Baume by the Customer. The forgoing shall not apply in case of fraud or willful misconduct of Nathan-Baume. To the extent Nathan-Baume depends on the cooperation, services and deliveries of third parties, Nathan-Baume shall by no means be held liable for any damages arising out of their fault.
9. FORCE MAJEURE
Nathan-Baume shall not be responsible in the event that Nathan-Baume's performance of any of its obligations is delayed, prevented, restricted or interfered with by reason of force majeure (fire, flood, explosion, non-delivery or faulty delivery by its suppliers,…) or any other cause whatsoever beyond the reasonable control of Nathan-Baume. In that case, Nathan-Baume shall be excused from performance of its obligations to the extent and for the duration of the impossibility to perform. If the event of force majeure prevails for longer than thirty (30) calendar days, either Nathan-Baume or the Customer may terminate the agreement by written notice without any indemnification shall be due to the Customer. Since the commitment of the Customer towards Nathan-Baume essentially constitutes a payment obligation, force majeure affecting the Customer is hereby expressly excluded.
10. CONTACT – CUSTOMER SERVICE
If the Customer would have any questions, requires more information or has any complaints in relation to his purchase, the Customer can contact Nathan-Baume's customer service by mail at firstname.lastname@example.org. The customer service desk can also be contacted by letter addressed to NATHAN-BAUME, 329 Grand Route, 1428 Lillois - Belgium. Nathan-Baume will make every effort to respond to the Customer within five (5) business days after having received an e-mail or letter from the Customer.
When the Customer places an order through Nathan-Baume's webshop, Nathan-Baume will collect the following personal data of the Customer : title, name, gender, email address, postal address delivery address, telephone and/or mobile number, fax number, payment details, payment card details and/or bank account details. The Customer grants permission to Nathan-Baume to process the personal data as provided to Nathan-Baume in accordance with the provision of this article 11. Nathan-Baume will be responsible for the processing of the personal data pursuant to the provisions of the Act of 8 December 1992 governing the protection of personal privacy and will use the data for the following purposes: customer administration processing and follow-up of orders, and direct marketing by Nathan-Baume. The Customer expressly agrees that Nathan-Baume will pass his name and (delivery) address to a third party (carrier) in order to deliver the ordered Products to the Customer. The Customer is entitled to request and view the processed data, have them updated and oppose their use for direct marketing purposes by Nathan-Baume, pursuant to the provisions of the Act of 8 December 1992 governing the protection of personal privacy.
12. INTELLECTUAL PROPERTY RIGHTS
Nathan-Baume brand name and logo and all related names, design marks and slogans are the trademarks of Nathan-Baume. Nathan-Baume is the owner of all intellectual property rights relating to the Products offered for sale through the webshop. The lay-out and graphic design of Nathan-Baume's website, and additionally all designs, photographs, images, illustrations, text materials, video or audio sequences published on this website are protected by intellectual property rights and will remain the exclusive property of Nathan-Baume. Any form of reproduction, publication, imitation or any other type of use (except printing one copy and downloading extracts of any webpage(s) for your personal reference) in whatever form is prohibited without the explicit prior consent of Nathan-Baume.
If any of these terms should be determined to be invalid or otherwise unenforceable, the invalidity or unenforceability of that term shall not in any way effect the other terms which shall remain in full force and effect and continue to be binding and enforceable.
14. AMENDMENTS TO THE GENERAL TERMS & CONDITIONS
Nathan-Baume reserves the right, at its discretion, to revise these Terms and Conditions at any time in accordance with the changes in Nathan-Baume's trade policy and the economic and judicial necessities. Such revision shall be posted online on the website and the continued use of the webshop will be considered as the agreement by the Customer to be bound by these new Terms and Conditions.
15. APPLICABLE LAW AND COMPETENT JURISDICTION
These Terms and Conditions as well as all agreements between Nathan-Baume and the Customer arising our or connected to placed orders by the Customer through Nathan-Baume's webshop, shall be governed by and construed in accordance with Belgian law. All disputes relating to the Agreement shall be submitted to the exclusive jurisdiction of the courts of the judicial district Brussels section Brussels. The language of the proceedings is French.